Process Improvement Project Management

In functional organizations, the delivery of value often occurs through processes that span across organizational boundaries. Because each functional unit brings its own legacy ofrequirements, policies, and practices to each value delivering process, productive work is often the result of a collection of disjointed and uncoordinated independent efforts. The process view of work allows an enterprise to avoid this pitfall and move toward clean and efficient processes that meet requirements without duplication and unnecessary effort, expense, and elapsed time.

Upon completion of this course, students will know how to:

• identify business processes
• identify candidate process improvement projects
• construct process maps
• conduct value flow analysis and function analysis
• identify and select appropriate process alternatives based on Activity Based Cost
• construct implementation project plans
• win necessary support for change processes

Course Agenda

1)       Day One Opening Activities

a)       Distribution of materials

b)       Introduction of participants

c)       Introduction to Course

2)       Overview of Process Improvement

a)       Business Processes and the Organization

b)       Process Improvement Strategies

c)       Key Competencies for Process Team

d)       Process versus Function

e)       Understanding Core Competencies

f)        Understanding Critical Success Factors

3)       Application of the Value Management Process

a)       The use of Tactical Benchmarking

b)       Opportunity Selection Criteria

4)       Day One Closing Activities

a)       Project team formation

b)       Project selection assignment

c)       Evaluation

5)       Day Two Opening Activities

a)       Project selection report

6)       Value Management Process

a)       Phase 1: The Information Phase

b)       Phase 2: Function Analysis

c)       Phase 3: Creative Activity

d)       Phase 4: Evaluation

e)       Phase 5: Development

f)        Phase 6: Proposal and Presentation

7)       Day Two Closing Activities

a)       Project planning assignment

b)       Evaluation  

8)       Day Three Opening Activities

a)       Project Planning Reports

9)       Implementing Process Improvement Projects

a)       Project planning teamwork

b)       Project Proposal Presentation

10)    Day Three Closing Activities

a)       Workshop follow-up

b)       Course objective review

c)       Certificates of Completion

d)       Evaluation